Apprentice Theatre and Mediroom Receptionist

Bristol NHS Foundation Trust; West of England; On-site; GBP 8,300 - 12,000; Part time

Job summary

Bristol NHS Foundation Trust is recruiting an Apprentice Theatre and Mediroom Receptionist at Southmead Hospital. You will join the theatres and medirooms reception team, delivering a coordinated, courteous service to patients, relatives, visitors and staff while performing a range of reception and admin duties.

You will study the Level 2 Customer Service Practitioner apprenticeship over 12–15 months, with online learning and on-site support at our Learning and Research centre on the Southmead

Qualifications

• NHS hospital administration experience is desirable.
• GCSE Maths and English at minimum E/2.
• Excellent communication and interpersonal skills.
• Good organisation and planning skills.
• Ability to prioritise workload.
• Experience with patient admission and discharge procedures.

Responsibilities

• Receive patients, relatives and visitors and provide courteous service.
• Use computer systems to admit, transfer and discharge patients.
• Ensure patient information is entered accurately.
• Handle initial telephone calls and direct to appropriate staff.
• Work with medical secretaries and waiting list coordinators.
• Prepare admission folders.
• Print theatre schedules and distribute.
• Carry out general office duties (filing, faxing, photocopying).
• Act as central reporting and information point for maintenance and suppliers.
• Process incoming and outgoing mail and distribution.
• Participate in training of new reception staff.
• Carry out other duties as required.

Skills

Communication skills

Interpersonal skills

Organisation

Prioritisation

Education

GCSE Maths and English

Job description

Apprentice Theatre and Mediroom Receptionist

An exciting opportunity has arisen for a Apprentice Receptionist within Theatre and Medirooms at Bristol NHS Foundation Trust, Southmead Hospital Operating Unit.

The successful candidate will work as part of the Theatres and Medirooms reception team to deliver a co-ordinated and responsive service to patients, their relatives, visitors and staff, carrying out a range of reception and administrative duties in relation to the day-to-day running of the reception areas.

You will complete the Level 2 Customer Service Practitioner apprenticeship which is a 12-15 month learning programme consisting of:

• 12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Customer Service Practitioner qualification.
• We are a registered training provider here at Bristol NHS Foundation Trust and as such your learning is delivered in a blended model both online and at our Learning and Research centre on our Southmead campus.
• You will be supported to complete monthly lessons, assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
• You will have access to a workplace mentor to support you to put your learning into practice.
• The End Point Assessment delivered by Innovate Awarding - graded Pass or Distinction

Main duties of the job

• Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
• Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
• Ensure that all patient information is accurately entered onto the hospital computer system.
• Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
• Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
• Request and trace notes in an accurate and timely manner.
• Prepare admission folders.
• Print theatre schedules on a daily basis and distribute to theatres.
• Undertake general office duties eg. filing, faxing, photocopying.
• Act as central reporting and information point for maintenance and suppliers eg. reporting of photocopier repairs, building faults, etc.
• Process incoming and outgoing mail and distribute accordingly.
• Participate in the training of new reception staff.
• Carry out any other duties as required that are commensurate with the grade and nature of the services.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Please note to be eligible for the apprenticeship you must be:

• Over the age of 16
• Have lived in the UK/EEA for the past 3 years.
• Have the right to work and reside in the UK.
• Not be currently working towards any other government funded training programme.
• Not hold a qualification in the same subject area at the same level or higher
• Hold GCSE Maths and English at minimum of E/2

Person Specification

Education and qualifications

• Previous NHS experience in hospital administration

Knowledge, skills and abilities

• Excellent communication and interpersonal skills
• Ability to communicate in pressurised situations, using tact and diplomacy
• Good organisation and planning skills

Experience

• Good organisation and planning skills
• Ability to prioritise own workload
• Good understanding of patient admission and discharge procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Bristol NHS Foundation Trust