Test Centre Invigilator – Norwich (Flexible Hours)

Reed; Norwich; Presencial; GBP 15.000 - 22.000; Jornada completa

Descripción de la vacante

Reed in Partnership is seeking a Test Centre Associate in Norwich to invigilate exams and deliver tests with integrity and a strong focus on customer service.

You will check IDs, book in candidates, oversee test security, and explain the process while supporting diverse applicants. The role offers flexible shifts, including evenings and Saturdays, with part-time options and potential extra hours.

Formación

• Full UK driving licence required; driving not required at all locations.
• Significant demonstrable experience in delivering high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to tight timescales and multi-task.
• Experience working with diverse customer groups.
• Excellent judgment and decision-making skills.
• Flexible availability, including evenings and Saturdays.
• Calm under pressure when dealing with confrontational candidates.

Responsabilidades

• Provide a high level of customer service.
• Check candidates' ID documents and book them in on the system.
• Ensure the integrity and security of tests.
• Supervise and invigilate tests.
• Explain the test process and assist with queries.
• Review tests and centre schedule.
• Perform daily opening and closing procedures.
• Ensure accessibility in line with the Equality Act and inclusion policy.
• Report incidents that could impact testing.

Conocimientos

Full UK driving licence

Customer service experience

Attention to detail

Under pressure

Diversity awareness

Judgment

Flexible hours

Calm under pressure

Descripción del empleo

Reed in Partnership is seeking a Test Centre Associate in Norwich to invigilate exams and deliver tests with integrity and a strong focus on customer service.

You will check IDs, book in candidates, oversee test security, and explain the process while supporting diverse applicants. The role offers flexible shifts, including evenings and Saturdays, with part-time options and potential extra hours.