Flexible Test Centre Invigilator | Customer Service

Reed; Bolton; On-site; GBP 15,000 - 21,000; Part time

Job summary

Reed in Partnership in Bolton is seeking a Test Centre Associate to invigilate examinations and ensure smooth delivery of tests for candidates. You will follow programme guidelines and Reed in Partnership policies while maintaining test integrity.

Key duties include greeting candidates, checking IDs, booking in on the system, and handling incidents. The role offers flexible shifts, part-time patterns, and potential extra hours.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multi-tasking to complete activities.
• Experience in working with diverse customer groups.

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre schedule
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets candidate needs in line with Equality Act and inclusion
• Handling and reporting incidents with potential impact on testing

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Job description

Reed in Partnership in Bolton is seeking a Test Centre Associate to invigilate examinations and ensure smooth delivery of tests for candidates. You will follow programme guidelines and Reed in Partnership policies while maintaining test integrity.

Key duties include greeting candidates, checking IDs, booking in on the system, and handling incidents. The role offers flexible shifts, part-time patterns, and potential extra hours.