Test Centre Invigilator — Flexible Shifts & Customer Service

Reed in Partnership; Stirling; On-site; GBP 15,000 - 22,000; Full time

Job summary

Reed in Partnership is seeking a Test Centre Associate to support DVSA testing across the Stirling area. You will invigilate exams, verify candidate IDs, and ensure test integrity while delivering excellent customer service.

The role offers flexible shifts (part-time or casual) with early mornings, afternoons, evenings, and weekend work. A full UK driving licence is preferred, with training provided where needed.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure with short timescales and multitask.
• Experience working with diverse customer groups.
• Excellent judgement and decision-making skills.
• Flexibility in working hours and days, including evenings and Saturday.

Responsibilities

• Providing a high level of customer service.
• Checking candidates ID documents and booking them in on the system.
• Ensuring the integrity and security of tests are maintained.
• Supervision and invigilation of tests.
• Explaining the test process to candidates and supporting with other queries.
• Reviewing tests and test centre schedules.
• Performing daily test centre opening and closing procedures.
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion.
• Handling and reporting incidents that could impact candidate testing.

Skills

Customer service

Attention to detail

Multitasking

Decision-making

Flexibility

Driving licence

Job description

Reed in Partnership is seeking a Test Centre Associate to support DVSA testing across the Stirling area. You will invigilate exams, verify candidate IDs, and ensure test integrity while delivering excellent customer service.

The role offers flexible shifts (part-time or casual) with early mornings, afternoons, evenings, and weekend work. A full UK driving licence is preferred, with training provided where needed.