Test Centre Invigilator & Operations Assistant

80 Reed in Partnership Ltd; Stirling; On-site; GBP 15,000 - 22,000; Part time

Job summary

Reed in Partnership is seeking a Test Centre Associate for the Stirling Theory Test Centre. You will invigilate exams, deliver tests to candidates, and ensure procedures and guidelines are followed at all times.

The role requires maintaining the integrity and security of tests in line with DVSA standards and Reed in Partnership policies. The position offers flexible shifts (with part-time or occasional hours) including mornings, afternoons, evenings and weekends, and the ability to travel to

Qualifications

• A full UK driving licence (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multitasking
• Experience in working with diverse customer groups
• Excellent judgement and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Skills

Customer service

Attention to detail

Multitasking

Working under pressure

Flexible hours

Decision making

Interpersonal skills

Conflict management

Job description

Reed in Partnership is seeking a Test Centre Associate for the Stirling Theory Test Centre. You will invigilate exams, deliver tests to candidates, and ensure procedures and guidelines are followed at all times.

The role requires maintaining the integrity and security of tests in line with DVSA standards and Reed in Partnership policies. The position offers flexible shifts (with part-time or occasional hours) including mornings, afternoons, evenings and weekends, and the ability to travel to