Tesco Shift Leader - Days - London St Nwich Exp

Tesco PLC; Norwich; On-site; Part time

Job summary

A leading retail company in the UK is seeking a Shift Leader in Norwich. In this role, you'll manage daily store operations, ensuring exceptional customer service and a well-coordinated team. You'll lead your colleagues, creating a positive atmosphere and continuously looking for ways to improve store performance. The position offers an estimated salary of £25,349 per year with part-time hours available. Applicants must be 18 or older with a passion for leading teams and enhancing customer experiences.

Qualifications

• Must be 18 or older to apply.
• Ability to work in a fast-paced retail environment.
• Strong leadership skills to manage and motivate a team.

Responsibilities

• Oversee daily store operations and duty shifts.
• Ensure great customer service and store presentation.
• Support team members and coordinate tasks effectively.
• Follow health and safety routines and inspire the team.

Skills

Customer service

Team coordination

Leadership

Communication

Job description

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day. As a Shift Leader you'll:

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service
• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Note: You must be 18 or older to apply for this role.

Compensation

£25,349 per year (estimated)

Hourly rate: starts from £14.76 per hour, increases to £15.97 for stores inside M25, additional payments may apply depending on location.

Availability & Working Hours

Part time NEW Availability Window Days
From time To time
Tue 05:30:00 14:30:00
Thu 05:30:00 14:30:00
Fri 13:15:00 22:15:00
Sat 13:15:00 22:15:00

We policy: offer new colleagues a minimum of 16 guaranteed hours each week; you may work fewer, to as low as 12 hours per week.