Tesco Shift Leader - Days - Basingstoke Oakridge Rd Express

Tesco; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket in Basingstoke is seeking a Shift Leader to coordinate the store team and ensure an excellent shopping experience for customers. The ideal candidate will have strong leadership and customer service skills, and will be responsible for maintaining store standards and supporting colleagues. This position offers flexible hours and various employee benefits including discounts, wellbeing resources, and career development opportunities.

Benefits

20 days holiday plus personal day

Flexible working

Colleague discounts

Wellbeing resources

Qualifications

• Must be 18 or older to apply.
• Great role model for customer service.
• Ability to build strong relationships with colleagues.

Responsibilities

• Coordinating the store team for customer satisfaction.
• Supporting colleagues during shifts.
• Maintaining store cleanliness and safety.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Overview

Tesco UK • Basingstoke • Temporary • Apply by 05-Oct-2025

Availability

Availability Window
Days From time To time Sun 05:30:00 14:00:00 Wed 05:30:00 14:00:00 Thu 05:30:00 14:00:00 Fri 05:30:00 14:00:00 Sat 05:30:00 14:00:00

Pay and hours

Shift Leader rate of pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we would like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work match closely but not exactly to the times we are advertising, we\'d still love to hear from you.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring it stays a safe place to work and shop
• Maintain a great understanding of store performance, and assist managers in delivering actions to improve running of the store
• Lead from the front, and set a great example for colleagues

Important - you need to be 18 or over to apply for this role.

What is in it for you

• There\'s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns
• Development opportunities with ongoing training and career progression
• Inclusive environment where everyone\'s welcome
• Your voice matters; ideas and opinions are welcome
• Wellbeing support and resources
• Colleague benefits including discounts and pension options
• Uniform provided and policies to support you for life\'s moments
• Access to colleague networks for people from diverse backgrounds

Benefits

• Holiday starting at 20 days plus personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Card-based discounts and savings opportunities
• Wellbeing resources and life cover of five times pay with pension matching up to 7.5%
• Additional benefits to suit you (discounts, shares, cycle to work)
• Uniform provided and inclusive policies
• Access to colleague networks and information about benefits

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store, completing duty cover, ensuring decisions are right for safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community, and charity events
• Contributing to a positive team atmosphere that is inclusive
• Providing excellent customer service by listening to customers
• Keeping the team informed on communications and updates
• Staying informed about store performance and seeking improvements
• Coordinating store improvements and removing obstructions to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues for great service

You will need

• To be a great role model with thoughtful customer service
• To build strong, inclusive relationships with colleagues
• To be a clear communicator and keep the team well-informed
• To lead in the absence of the Manager
• To be a good decision maker and adaptable to change
• To be motivating and inspire the team to exceed expectations
• To be curious and seek ideas to serve customers, communities, and the planet

About us

Our vision is to become every customer\'s favourite way to shop. Core purpose: "Serving our customers, communities and planet a little better every day." This means acting as a responsible and sustainable business for all stakeholders and the communities we are part of.

Diversity, equity and inclusion (DEI) means we want everyone to feel represented and welcome at work. Everyone\'s Welcome.

We are proud to be Disability Confident Leader and to provide an accessible recruitment process. For information on accessibility support, please read the guidance.

Tesco will recruit individuals 18 and over for roles that require early mornings or late evenings. For details about school leaver age, please refer to local requirements.

For more information about us please visit www.tescoplc.com