Territory Account Manager – Engineer Relationships

Zuno Tech Group; Leeds; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover

4 x salary Death in Service cover

Maternity pay after a year of service

Paternity pay after a year of service

Pension scheme

Training & development opportunities

Team socials

Job summary

Zuno is seeking an Account Manager for our Leeds office to own a portfolio of engineers in a designated territory. You will be the primary contact, building trust and ensuring engineers continue to access work through our platform.

The role combines relationship management, customer retention, and commercial awareness. You’ll work independently within a collaborative team, driving engagement and delivering against retention targets.

Qualifications

• Previous experience in Account Management, Customer Success or Relationship Management.
• Excellent communication and relationship-building skills.
• A proactive and organised approach, with the ability to manage multiple relationships at once.

Responsibilities

• Acting as the main point of contact for your engineers and building strong, long-term relationships.
• Regularly engaging with engineers to understand how they're getting on and identify any challenges or opportunities.
• Ensuring engineers remain active, engaged and continue to access work through the Zuno platform.
• Identifying opportunities to strengthen and grow relationships across your portfolio.
• Promoting relevant Zuno products, services, rewards and opportunities where appropriate.
• Gathering feedback and insights from engineers and sharing these with the wider business to help improve our service.
• Monitoring the engagement and retention of your portfolio and taking proactive action where needed.
• Taking responsibility for delivering against agreed performance and retention targets.

Skills

Account Management

Customer Success

Relationship Building

Communication

Proactive

Organisation

Problem Solving

Commercial Awareness

Remote Conversations

Ownership

Job description

Zuno is seeking an Account Manager for our Leeds office to own a portfolio of engineers in a designated territory. You will be the primary contact, building trust and ensuring engineers continue to access work through our platform.

The role combines relationship management, customer retention, and commercial awareness. You’ll work independently within a collaborative team, driving engagement and delivering against retention targets.