Account Manager

Zuno; Leeds; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Annual leave 30 days

Private medical cover

Death in service 4x salary

Maternity pay after 6 months

Paternity pay after a year

Pension scheme 6% matched

Training & development

Social events

Job summary

At Zuno, you will take ownership of a portfolio of engineers, acting as the primary contact to build trust, understand needs, and ensure ongoing value from the platform. The role blends relationship management, customer success, and commercial awareness in a target-driven environment.

You’ll engage engineers across your territory, keep them active on the platform, and spot opportunities to grow these relationships while promoting Zuno products and services.

Qualifications

• Must have prior account, customer success, or relationship management experience.
• Strong communication and relationship-building skills.
• Proactive, organised, and capable of managing multiple relationships.
• Clear commercial awareness and opportunity spotting.
• Comfortable phone conversations and remote relationship management.

Responsibilities

• Manage engineers portfolio and be main point of contact.
• Engage regularly to understand needs and challenges.
• Keep engineers active and accessing work via Zuno.
• Identify opportunities to deepen relationships and cross-sell Zuno products.
• Gather feedback to improve service and retention.

Skills

Account Management

Customer Success

Relationship Management

Communication

Proactive & Organized

Problem Solving

Commercial Awareness

Remote Communication

Job description

Role Overview

At Zuno, we're building a network of skilled engineers who can access work and grow their businesses through our platform. We know that building strong, long-term relationships with our engineers is key to creating a successful and engaged network.

Leeds Office - Full Time

At Zuno, we're building a network of skilled engineers who can access work and grow their businesses through our platform. We know that building strong, long-term relationships with our engineers is key to creating a successful and engaged network. We're looking for a relationship-focused and proactive Account Manager to take ownership of a portfolio of engineers within a designated territory. You’ll act as their main point of contact at Zuno, building strong relationships, understanding their needs and ensuring they continue to get value from working with us. This is a varied role that combines relationship management, customer retention and commercial awareness. You'll have ownership of your own territory and portfolio, giving you the opportunity to make a real impact on the experience and success of the engineers you manage.

What You'll Be Doing

• Acting as the main point of contact for your engineers and building strong, long-term relationships
• Regularly engaging with engineers to understand how they're getting on and identify any challenges or opportunities
• Ensuring engineers remain active, engaged and continue to access work through the Zuno platform
• Identifying opportunities to strengthen and grow relationships across your portfolio
• Promoting relevant Zuno products, services, rewards and opportunities where appropriate
• Gathering feedback and insights from engineers and sharing these with the wider business to help improve our service
• Monitoring the engagement and retention of your portfolio and taking proactive action where needed
• Taking responsibility for delivering against agreed performance and retention targets

What We're Looking For

We're looking for someone who enjoys building relationships and taking ownership. You'll be confident communicating with a wide range of people and able to build trust with your customers over time. You'll be proactive rather than reactive and will enjoy having responsibility for your own portfolio and finding ways to keep your customers engaged and successful.

Ideally, You'll Have

• Previous experience in Account Management, Customer Success or Relationship Management
• Excellent communication and relationship-building skills
• A proactive and organised approach, with the ability to manage multiple relationships at once
• Strong problem-solving skills and a solutions-focused mindset
• Commercial awareness and the ability to identify opportunities to grow customer relationships
• The confidence to have conversations over the phone and build relationships remotely
• The ability to take ownership and work independently while collaborating with the wider team

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.

• After probationary period

Zuno is the industry-leading platform powering seamless, custom branded installation experiences from start to finish.

We have powered...

• 200k installations since 2017
• 100k engineer visits per year
• 1m visitors towards the platform annually