Customer Success Executive

Zuno Tech Group; Leeds; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover with Aviva

4 x salary Death in Service cover with

Paid maternity/paternity leave

Job summary

Zuno is looking for a Customer Success Executive to onboard engineers and ensure they quickly access work through our platform. You will build relationships, keep engineers engaged, and promote rewards, referrals, and the Zuno store to help them succeed.

You’ll work with a commercially minded team to hit targets around retention and platform adoption, using proactive outreach across phone and digital channels to support engineers from signup through early milestones.

Qualifications

• Experience in a phone-based role, ideally in customer retention or success.
• Proactive and organised approach to work.
• Confident engaging with people over the phone and through digital channels.
• Customer-focused mindset with a genuine desire to help people succeed.
• Commercial awareness and ability to identify opportunities to promote products and services.
• Ability to manage multiple relationships and priorities at once.
• Positive, energetic and solutions-focused attitude.

Responsibilities

• Supporting and onboarding newly signed-up engineers, ensuring they have everything they need to get started successfully.
• Encouraging engineers to stay active and engaged with the Zuno platform.
• Promoting rewards, incentives and referral opportunities to new engineers.
• Supporting initiatives such as our referral programme and onboarding rewards.
• Promoting the Zuno store and communicating its benefits and USPs to engineers.
• Gathering feedback from engineers and sharing insights with the wider team to help improve the onboarding experience.
• Working towards targets linked to engineer retention, engagement, acquisitions and store sales.

Skills

Phone-based role

Proactive

Organised

Customer-focused

Commercial awareness

Relationship management

Job description

Role Overview

At Zuno, we're building a network of skilled engineers who can access work and grow their businesses through our platform. But signing up is just the beginning.

We're looking for an enthusiastic and commercially minded Customer Success Executive to join our team and make sure new engineers receive the support they need to get started successfully.

You’ll be responsible for guiding engineers through their first few months with Zuno, ensuring they're engaged, supported and, most importantly, getting access to work. Rather than leaving engineers to navigate the platform alone, you'll play a key role in helping them become part of the Zuno ecosystem and build a successful relationship with us.

What You’ll Be Doing

• Supporting and onboarding newly signed-up engineers, ensuring they have everything they need to get started successfully

• Encouraging engineers to stay active and engaged with the Zuno platform

• Promoting rewards, incentives and referral opportunities to new engineers

• Supporting initiatives such as our referral programme and onboarding rewards

• Promoting the Zuno store and communicating its benefits and USPs to engineers

• Gathering feedback from engineers and sharing insights with the wider team to help improve the onboarding experience

• Working towards targets linked to engineer retention, engagement, acquisitions and store sales

What We’re Looking For

We're looking for someone who is confident, proactive and enjoys building relationships. You'll be comfortable speaking to a wide range of people and won’t be afraid to pick up the phone and have a conversation.

You’ll ideally have:

• Proven experience in a phone based role, ideally in customer retention / success

• A proactive and organised approach to work

• The confidence to engage with people over the phone and through digital channels

• A customer-focused mindset with a genuine desire to help people succeed

• Commercial awareness and the ability to identify opportunities to promote products and services

• The ability to manage multiple relationships and priorities at once

• A positive, energetic and solutions-focused attitude

Why This Role Matters

We have thousands of engineers signed up to the Zuno platform, and we want every new engineer to feel that joining Zuno is the start of a relationship – not the end of one.

This role will play a key part in improving how we support engineers from day one, helping them access work, build a track record and become long-term, engaged members of the Zuno network.

If you enjoy working with people, taking ownership and making a genuine impact on someone's experience, we'd love to hear from you.

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

• A market‑leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.

• Employee progression – We’re passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five-star support throughout the lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits:

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

*After probationary period