Engineer Success Advocate

Zuno Tech Group; Leeds; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover with Aviva

4 x salary Death in Service cover with

Paid maternity/paternity leave

Job summary

Zuno is looking for a Customer Success Executive to onboard engineers and ensure they quickly access work through our platform. You will build relationships, keep engineers engaged, and promote rewards, referrals, and the Zuno store to help them succeed.

You’ll work with a commercially minded team to hit targets around retention and platform adoption, using proactive outreach across phone and digital channels to support engineers from signup through early milestones.

Qualifications

• Experience in a phone-based role, ideally in customer retention or success.
• Proactive and organised approach to work.
• Confident engaging with people over the phone and through digital channels.
• Customer-focused mindset with a genuine desire to help people succeed.
• Commercial awareness and ability to identify opportunities to promote products and services.
• Ability to manage multiple relationships and priorities at once.
• Positive, energetic and solutions-focused attitude.

Responsibilities

• Supporting and onboarding newly signed-up engineers, ensuring they have everything they need to get started successfully.
• Encouraging engineers to stay active and engaged with the Zuno platform.
• Promoting rewards, incentives and referral opportunities to new engineers.
• Supporting initiatives such as our referral programme and onboarding rewards.
• Promoting the Zuno store and communicating its benefits and USPs to engineers.
• Gathering feedback from engineers and sharing insights with the wider team to help improve the onboarding experience.
• Working towards targets linked to engineer retention, engagement, acquisitions and store sales.

Skills

Phone-based role

Proactive

Organised

Customer-focused

Commercial awareness

Relationship management

Job description

Zuno is looking for a Customer Success Executive to onboard engineers and ensure they quickly access work through our platform. You will build relationships, keep engineers engaged, and promote rewards, referrals, and the Zuno store to help them succeed.

You’ll work with a commercially minded team to hit targets around retention and platform adoption, using proactive outreach across phone and digital channels to support engineers from signup through early milestones.