Tenant Services & Housing Support Assistant

Dundee City Council; Dundee; On-site; GBP 26,000 - 34,000; Full time

Job summary

Dundee City Council is seeking an administrative professional based in the East District Housing Office. The role is full time, 37 hours per week, with responsibilities spanning frontline customer service and tenancy support to ensure effective service delivery.

The successful candidate will assist in administrative tasks, support the Tenancy Officer, and collaborate with internal and external agencies on tenancy management and related housing services.

Qualifications

• SVQ Level 2 or equivalent in a relevant subject.
• Experience working in a public sector or customer-facing role.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Assist with the administrative/clerical function of the District Office and the provision of a comprehensive, flexible front line advice and information service to customers.
• Provide a comprehensive support service to the Tenancy Officer by assisting in the delivery of services to tenants, residents, customers, and their representatives; work with internal and external agencies on tenancy management and related areas.
• Identify vulnerable tenants and co-ordinate ongoing support to enable them to sustain their tenancy.
• Demonstrate good negotiating, written and oral communication skills; work as part of a team or alone with minimal supervision.
• Be flexible in duties and willing to attend evening meetings or work outwith office hours as required.

Education

SVQ L2 or equivalent in a relevant subject

Job description

Dundee City Council is seeking an administrative professional based in the East District Housing Office. The role is full time, 37 hours per week, with responsibilities spanning frontline customer service and tenancy support to ensure effective service delivery.

The successful candidate will assist in administrative tasks, support the Tenancy Officer, and collaborate with internal and external agencies on tenancy management and related housing services.