Housing Assistant, Whitburn Housing Office - Whitburn Partnership Centre, 509.89 - WEL10898

West Lothian Council current; Whitburn; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

West Lothian Council is recruiting a Housing Assistant to join Whitburn Housing Office, part of Whitburn Partnership Centre. The role focuses on tenancy management support and providing housing advice to help tenants achieve sustainable outcomes.

You will work as part of HCBS/Council, contribute to service delivery, and adhere to policies. The post is permanent, hybrid working, with access to travel for business as needed.

Qualifications

• Excellent communication skills and ability to engage with tenants.
• Ability to record and report information accurately in writing and verbally.
• Comfortable using IT packages and conveying housing information clearly.

Responsibilities

• Provide tenancy management support to tenants to achieve sustainable tenancies.
• Provide comprehensive housing advice and personal housing planning.
• Work with the team and council to deliver high standards of service.
• Follow council policies and procedures to required standards.

Skills

Communication skills

Record and report information

IT literacy

Education

Chartered Institute of Housing Level 2 qualification or equivalent

Recent frontline customer-focused experience

Job description

Housing Assistant, Whitburn Housing Office - Whitburn Partnership Centre, 509.89 - WEL10898

36 hours per week, 52.14 weeks per year, Permanent

The opportunity has arisen within West Lothian Council, Housing, Customer & Building Services for a self-motivated and enthusiastic Housing Assistant to join our team to deliver a high quality housing management service. This is an excellent opportunity to join our team following recent organisational changes. Successful applicant will be expected to:

• Provide tenancy management support to tenants to achieve sustainable tenancies including maximisation of income management intervening early to prevent arrears escalation.
• Provide comprehensive housing advice by proactively working with tenants and new customers on housing solutions through the personal housing planning approach.
• Proactively work in your team and with others in HCBS/Council to deliver high standard of service delivery to meet tenant needs, aspirations and achieve sustainable tenancies and communities.
• Ensure that the council’s policies and procedures are implemented to the required standards.
• Essential to have a Chartered Institute of Housing Level 2 qualification or equivalent, or recent relevant experience of working in a frontline customer focused environment.
• Have highly developed communication skills, with the ability to communicate effectively at all levels.
• Ability to record and report information accurately and concisely both verbally and in writing.
• Work effectively under pressure with the ability to prioritise own workload and have a good knowledge of various IT packages.

This post is subject to the Council’s flexible working policies and the role is operated on a hybrid basis.

The post is subject to the Council’s Green Travel working policies and the role will have access to Pool Car to undertake business related travel.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.