Housing Assistant

Confero Recruitment Group; Stirling; On-site; GBP 12,000 - 17,000; Full time

Job summary

Confero Recruitment Group is seeking a Housing Services Assistant on a temporary basis to support a busy Housing Services team in Central Scotland. You will work closely with Housing Officers to help deliver a comprehensive housing management service and engage with tenants to sustain successful tenancies.

Key duties include processing housing applications, arranging viewings and tenancy sign-ups, supporting rent arrears recovery, assisting with estate management and anti-social behaviour

Qualifications

• Excellent communication and customer service skills.
• Administrative abilities and accuracy in data handling.
• Experience in housing, public sector or customer-facing environments.

Responsibilities

• Housing allocations and void management
• Tenancy management and tenancy sustainment
• Rent arrears support and income collection
• Estate management and anti-social behaviour casework
• Tenant engagement and community involvement
• Customer advice and housing support

Skills

Communication

Customer service

Administrative skills

Organisational skills

Job description

An excellent temporary opportunity has arisen for a customer-focused Housing Services Assistant to join a busy Housing Services team within a respected Central Scotland based housing association.

Working closely with Housing Officers, you will support the delivery of a comprehensive housing management service, assisting across allocations, tenancy management, rent arrears, voids, estate management, anti-social behaviour, tenant engagement and tenancy sustainment activities.

Key responsibilities will include processing housing applications, arranging property viewings and tenancy sign-ups, supporting rent arrears recovery, assisting tenants to access support services, investigating tenancy breaches, responding to estate management issues and promoting positive tenant engagement.

The successful candidate will have excellent communication and customer service skills, strong administrative abilities and experience of working with customers in a housing, public sector or customer-facing environment. You will be organised, able to manage a varied workload and committed to delivering high-quality services to tenants and communities.

This is an ideal opportunity for someone looking to develop a career in social housing, working within a supportive team dedicated to providing excellent services and helping sustain successful tenancies.

Key Areas of Responsibility:

• Housing allocations and void management
• Tenancy management and tenancy sustainment
• Rent arrears support and income collection
• Estate management and anti-social behaviour casework
• Tenant engagement and community involvement
• Customer advice and housing support

For this position, the successful candidate will need to have access to car.