Tenancy Assistant - DEE06751

Dundee City Council; Dundee; On-site; GBP 26,000 - 34,000; Full time

Job summary

Dundee City Council is seeking an administrative professional based in the East District Housing Office. The role is full time, 37 hours per week, with responsibilities spanning frontline customer service and tenancy support to ensure effective service delivery.

The successful candidate will assist in administrative tasks, support the Tenancy Officer, and collaborate with internal and external agencies on tenancy management and related housing services.

Qualifications

• SVQ Level 2 or equivalent in a relevant subject.
• Experience working in a public sector or customer-facing role.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Assist with the administrative/clerical function of the District Office and the provision of a comprehensive, flexible front line advice and information service to customers.
• Provide a comprehensive support service to the Tenancy Officer by assisting in the delivery of services to tenants, residents, customers, and their representatives; work with internal and external agencies on tenancy management and related areas.
• Identify vulnerable tenants and co-ordinate ongoing support to enable them to sustain their tenancy.
• Demonstrate good negotiating, written and oral communication skills; work as part of a team or alone with minimal supervision.
• Be flexible in duties and willing to attend evening meetings or work outwith office hours as required.

Education

SVQ L2 or equivalent in a relevant subject

Job description

Job Description

Based in the East District Housing Office, you will work full time, 37 hours per week.

Please note: References are no longer requested at application stage and will requested if you are successful in moving to the preferred candidate stage.

If you have any queries regarding this vacancy, please contact Pauline Marks on 01382 307305 or email [e-mail]

Requirements

You will have SVQ L2 or equivalent in a relevant subject.

Responsibilities

You will assist with the administrative/clerical function of the District Office and the provision of a comprehensive, flexible front line advice and information service to customers.

You will provide a comprehensive support service to the Tenancy Officer by assisting in the delivery of services to tenants, residents, customers, and their representatives; work in partnership with internal and external agencies on all functions delivered by the Neighbourhood Services Housing Team, and in particular, those related specifically to all Tenancy Management, Estate Management and Tenancy Sustainment issues.

You will support the Tenancy Officer take a lead role in identifying vulnerable tenants and then co-ordinating the provision of ongoing support to enable them to sustain their tenancy.

The Individual

You will have a working knowledge of Housing Legislation, practice and key issues in Scottish Housing, experience of interviewing customers face to face in home/office environment, experience of working in a public sector, or related, role and experience of dealing with the public in both confrontational and sensitive situations.

You will have the ability to prioritise workload and manage time effectively to meet conflicting demands, deadlines and targets. You will have the ability to work under pressure, respond to emergencies and adapt to changes in legislation. You will have good negotiating skills, written and oral communication skills.

You will have the ability to work as part of a team and on your own with minimum supervision and have a positive attitude and able to demonstrate commitment to continuous improvement.

You will be flexible in your approach to carrying out duties and be willing to attend evening meetings and work outwith office hours as required

This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council.