Housing Assistant (Part Time) (Permanent) - REN15283

Renfrewshire Council; Johnstone; On-site; GBP 22,000 - 26,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant to support local housing services, interviewing and advising customers on housing prospects and tenancy matters, including termination of tenancy, and helping maximise income for the Council.

The role requires experience dealing with the public in person and on the telephone, numeracy skills, and strong customer service and communication abilities. Flexibility to work across locations and use of initiative is essential.

Qualifications

• Experience dealing with the public in person and on the telephone.
• Numeracy skills and ability to work with figures.
• Effective customer service and communication skills.
• Ability to deal with angry/upset customers with confidence.

Responsibilities

• Interview and advise customers on housing prospects/needs.
• Interview and advise customers in person, by telephone or video link regarding tenancy matters, including termination of tenancy.
• Maximise income for the Council, including managing rent arrears and advising tenants on income maximisation.
• Organise workload and be flexible to work at other locations as required.

Skills

Public interaction

Numeracy

Customer service

Communication skills

Education

National Certificate in Housing (or equivalent)

Tools

Microsoft Office

Job description

The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.

You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.