Tenant Liaison Specialist — Community Regeneration

Skilled Careers; Wolverhampton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Car allowance

Excellent training and progression

Job summary

Skilled Careers is seeking a Tenant Liaison Officer to support council housing regeneration projects across Wolverhampton. Based from the Wolverhampton office, the role covers multiple site locations across the city and focuses on delivering excellent customer service to residents.

The role involves acting as the main contact for residents, coordinating appointments, and providing regular updates while addressing concerns to ensure residents feel informed and supported throughout works.

Qualifications

• Experience in a customer-facing role.
• Strong communication and relationship-building skills.
• Proven ability to manage multiple priorities and deadlines.

Responsibilities

• Act as the main point of contact for residents during improvement works.
• Build positive relationships with customers and stakeholders.
• Arrange appointments and coordinate access with site and operational teams.
• Keep residents informed of works, timescales, changes and potential disruption.
• Conduct customer visits and address concerns proactively.
• Support vulnerable residents and consider their needs.
• Handle customer enquiries, complaints and service requests professionally.
• Maintain accurate customer records and case management information.

Job description

Skilled Careers is seeking a Tenant Liaison Officer to support council housing regeneration projects across Wolverhampton. Based from the Wolverhampton office, the role covers multiple site locations across the city and focuses on delivering excellent customer service to residents.

The role involves acting as the main contact for residents, coordinating appointments, and providing regular updates while addressing concerns to ensure residents feel informed and supported throughout works.