Tenant Liaison & Regeneration Specialist

Skilled Careers; Ringway; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Car allowance

Excellent training and progression

Regeneration business growth

Job summary

Skilled Careers is seeking a Tenant Liaison Officer in the Manchester area for a social housing contractor on a temporary to permanent basis. You will act as the main contact for residents during upgrade works and coordinate with site teams to keep residents informed.

This role requires strong communication, relationship-building and problem-solving abilities, plus a full UK driving licence and comfort working across regeneration projects.

Qualifications

• Experience in a customer-facing, tenant liaison or customer experience role.
• Experience handling enquiries, complaints and difficult situations.
• Strong communication, relationship-building and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience in social housing, planned maintenance, regeneration or property services is desirable.
• Experience working with housing associations or local authorities is advantageous.
• Good understanding of data protection and accurate record keeping.
• Full UK driving licence.

Responsibilities

• Act as the main point of contact for residents throughout improvement works.
• Build positive and trusted relationships with customers.
• Arrange appointments and coordinate access with site and operational teams.
• Keep residents informed of works, timescales, changes and potential disruption.
• Conduct customer visits and proactively address concerns.
• Support vulnerable residents and ensure their needs are considered.
• Handle customer enquiries, complaints and service requests professionally.
• Work with operational teams to resolve issues quickly and effectively.
• Maintain accurate customer records and case management information.
• Collect customer feedback and support customer satisfaction monitoring.
• Work with clients, site teams and community stakeholders to deliver positive outcomes.
• Contribute to service improvements and a strong customer-first culture.

Skills

Customer-facing experience

Tenant liaison

Communication skills

Problem solving

Time management

Stakeholder coordination

Job description

Skilled Careers is seeking a Tenant Liaison Officer in the Manchester area for a social housing contractor on a temporary to permanent basis. You will act as the main contact for residents during upgrade works and coordinate with site teams to keep residents informed.

This role requires strong communication, relationship-building and problem-solving abilities, plus a full UK driving licence and comfort working across regeneration projects.