Tenant Liaison Lead – 5-Year Housing Programme

Bridgeman Recruitment Services Ltd; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bridgeman Recruitment Services Ltd in Sheffield is currently recruiting for an experienced Tenant Liaison Officer to support a long-term social housing refurbishment programme.

You will act as the main point of contact between the contractor, site teams, housing associations and tenants, guiding residents through planned works and coordinating access.

The role offers stable, long-term work on a five-year project, with duties including visiting tenants, handling queries, and maintaining records.

Qualifications

• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer.
• Experience in social housing, planned maintenance, refurbishment or construction is desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Liaising with tenants before, during and after works are completed.
• Carrying out pre-start and pre-entry visits.
• Explaining planned works, timescales and potential disruption to residents.
• Arranging access and appointments with tenants.
• Dealing with tenant queries, concerns and complaints professionally.
• Identifying vulnerable residents and escalating concerns where appropriate.
• Maintaining accurate records of tenant contact and appointments.
• Working closely with Site Managers, Project Managers and contractors.
• Monitoring customer satisfaction and gathering feedback.
• Attending resident meetings and community engagement events where required.
• Supporting the site team in resolving issues that could delay the programme.

Skills

Communication skills

Interpersonal skills

Organisational skills

Administrative skills

IT skills

Driving licence

Tools

Microsoft Office

Job description

Bridgeman Recruitment Services Ltd in Sheffield is currently recruiting for an experienced Tenant Liaison Officer to support a long-term social housing refurbishment programme.

You will act as the main point of contact between the contractor, site teams, housing associations and tenants, guiding residents through planned works and coordinating access.

The role offers stable, long-term work on a five-year project, with duties including visiting tenants, handling queries, and maintaining records.