Tenant Liaison Officer

HQN Ltd; Royal Leamington Spa; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Employee benefits

Job summary

Warwick District Council is seeking a Tenant Liaison Officer to act as the key link between residents, contractors and surveyors during planned improvement and maintenance works to council homes.

You will support residents throughout projects, provide clear information, manage queries and concerns, and help ensure works are delivered with minimal disruption and a positive customer experience. The role offers home-based working with occasional office/site attendance as required.

Qualifications

• Experience in a customer service, engagement or resident-facing role.
• Excellent communication, negotiation and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Confidence using IT systems and producing clear written communications.
• A positive, proactive approach with a genuine commitment to helping customers.

Responsibilities

• Act as the key link between residents, contractors and surveyors during planned works.
• Provide residents with clear information and updates on projects.
• Manage queries and concerns to support a smooth delivery of works.
• Help ensure works are delivered with minimal disruption and a positive customer experience.

Skills

Customer service experience

Excellent communication

Relationship-building

Organisational skills

IT systems proficiency

Clear written communications

Tools

IT systems

Job description

Are you passionate about delivering excellent customer service and building positive relationships? We’re looking for a Tenant Liaison Officer to be the key link between our residents, contractors and surveyors during planned improvement and maintenance works to council homes.

You’ll support residents throughout projects, providing clear information, managing queries and concerns, and helping to ensure works are delivered with minimal disruption and a positive customer experience.

We’re looking for someone who has:

• Experience in a customer service, engagement or resident-facing role
• Excellent communication, negotiation and relationship-building skills
• Strong organisational skills and the ability to manage a varied workload
• Confidence using IT systems and producing clear written communications
• A positive, proactive approach with a genuine commitment to helping customers

This is a rewarding opportunity to make a real difference to residents while working as part of a supportive and professional Housing Assets team.

Here at Warwick District Council, we pride ourselves on offering a great place to work. We are committed to developing our people, promoting flexible working and providing a wide range of employee benefits.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.