Tenant Liaison Officer

Fawkes & Reece Group; Liverpool; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Umbrella payroll

Job summary

Fawkes & Reece Group in Liverpool is seeking a Tenant Liaison Officer to support a kitchen and bathroom replacement scheme for tenanted properties. You will be the main contact for tenants, provide updates on works, and coordinate with housing associations and stakeholders.

The role requires a driving licence and may require a CSCS card. The position is paid via an umbrella company at an hourly rate.

Qualifications

• Full driving licence and own transport required.
• CSCS Card preferred.
• Temporary agency assignment with umbrella payroll.

Responsibilities

• Conduct pre-entry visits and inductions for tenants.
• Collect tenancy agreements and approval forms.
• Visit tenants and advise on work schedules and progress.

Skills

Driving licence

CSCS Card

Job description

Reference: SMTLO_1790598457
Posted: September 28, 2026

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract

This is working on a kitchen and bathroom replacement scheme to tenanted properties in Liverpool.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is £16.75-17ph (Umbrella).

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.