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Fawkes & Reece; Wirral; On-site; GBP 22,000 - 25,000; Full time

Job summary

Fawkes & Reece in the Wirral are recruiting a Tenant Liaison Officer on a temporary basis, with a view to a permanent contract if performance is good.

The role involves pre-entry visits, tenancy documentation, tenant liaison, and coordinating with housing associations on a retrofit project. A full driving licence and CSCS card are preferred; umbrella pay is £16.75–£17 per hour.

Qualifications

• Full driving licence and own transport required; CSCS card preferred.

Responsibilities

• Pre-entry visits and inductions for new tenants
• Visit tenants to advise on works and timelines
• Act as main point of contact for tenant queries
• Liaise with neighbourhood housing associations
• Visit empty properties undergoing refurbishment and inform tenants of completion dates
• Attend and chair tenant forum meetings
• Monitor and resolve customer complaints

Skills

Driving licence

CSCS Card

Own transport

Customer service

Job description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract until December 2026, with the opportunity for a permanent contract all being well.

This is working on a retrofit scheme on the Wirral.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is £16.75-17ph (Umbrella).