Tenant Home Visits & Tenancy Advisor

Cardiff Council; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Job summary

Cardiff Council is seeking a Visiting Officer to join the Housing and Communities Landlord Services team. The role involves visiting council tenants in their homes, assessing requests for community transfers, and investigating potential successions and other changes of contract.

You will carry out property inspections, provide practical advice to tenants, and support sign‑ups to new tenancy agreements. Experience in housing, customer service, and using new technology is desirable, with knowledge

Qualifications

• Experience in a housing-related environment.
• Experience using new technology.
• Ability to handle sensitive situations and meet deadlines.

Responsibilities

• Visit tenants in their homes to assess requests for transfers.
• Conduct property inspections and investigate changes of contract.
• Provide advice to tenants and sign them up to new contracts.

Job description

Cardiff Council is seeking a Visiting Officer to join the Housing and Communities Landlord Services team. The role involves visiting council tenants in their homes, assessing requests for community transfers, and investigating potential successions and other changes of contract.

You will carry out property inspections, provide practical advice to tenants, and support sign‑ups to new tenancy agreements. Experience in housing, customer service, and using new technology is desirable, with knowledge