VISITING OFFICER

Cardiff Directory; Cardiff; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

Cardiff Council is seeking a Visiting Officer to join the Housing and Communities Landlord Services team. The role involves visiting council tenants in their homes, assessing requests for community transfers, and investigating potential successions and other changes of contract.

You will carry out property inspections, provide practical advice to tenants, and support sign‑ups to new tenancy agreements. Experience in housing, customer service, and using new technology is desirable, with knowledge

Qualifications

• Experience in a housing-related environment.
• Experience using new technology.
• Ability to handle sensitive situations and meet deadlines.

Responsabilités

• Visit tenants in their homes to assess requests for transfers.
• Conduct property inspections and investigate changes of contract.
• Provide advice to tenants and sign them up to new contracts.

Description du poste

Cardiff Council aims to provide a high quality, accessible service. There is currently a vacancy for a Visiting Officer within the Housing and Communities Landlord Services.

About the job

The successful applicant will work within a busy team of visiting officers and will involve visiting Cardiff Council tenants in their homes.

Your work will include assessing requests for community transfers (also known as exchanges), investigating potential successions and other changes of contract.

You will work proactively to carry out investigations and make recommendations. This will include carrying out property inspections. The role will also include providing advice and guidance to tenants and signing them up to new contracts.

What We Are Looking For From You

You will have experience of working within a housing related environment and of using new technology; experience of working with customers and visiting them in their own homes would be an advantage.

You will need to have good communication and customer care skills and will be able to deal with sensitive situations in an appropriate manner. You should also have the ability to work as part of a team, follow complex procedures and work to deadlines.

Knowledge of housing law and Renting Homes Wales would be an advantage but is not essential.

Additional information

This vacancy is suitable for post share.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent