Senior Tenancy Team Lead - Housing & Enforcement

Cardiff Council; Cardiff; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

Cardiff Council is seeking an experienced leader to head a team of Tenancy Officers, overseeing the management of the Council Housing Stock. The role focuses on delivering excellent customer service, advising on tenancy and leaseholder conditions, and taking proactive steps to sustain tenancies including enforcement actions where necessary.

You will need strong leadership, clear communication, and the ability to work independently to meet customer needs.

Qualifications

• Strong leadership skills and experience in a housing-related environment.
• Experience with enforcement of tenancy conditions and attendance at court.
• Excellent communication and ability to work on own initiative.

Responsibilities

• Lead and motivate a team of Tenancy Officers.
• Manage the Council Housing Stock.
• Provide advice on tenancy and leaseholder conditions to customers.
• Take proactive measures to sustain tenancies and carry out enforcement actions as required.

Skills

Leadership

Communication

Housing enforcement experience

Job description

Cardiff Council is seeking an experienced leader to head a team of Tenancy Officers, overseeing the management of the Council Housing Stock. The role focuses on delivering excellent customer service, advising on tenancy and leaseholder conditions, and taking proactive steps to sustain tenancies including enforcement actions where necessary.

You will need strong leadership, clear communication, and the ability to work independently to meet customer needs.