Tenant Empowerment & Support Coordinator

Bournville Village Trust; Stirchley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

32 days holiday (29 + 3 at Christmas)

Flexible Working

Pension scheme 10% employer

Healthcare cashback (optical, dental,

Counselling and 24-hour helpline

Trust Treats leisure discounts

Enhanced parental leave

Learning and development opportunities

Life assurance 4x annual salary

Job summary

Bournville Village Trust is seeking two Tenant Empowerment Coordinators in Stirchley to deliver person-centred support for tenants at risk of tenancy breakdown. You will work to empower tenants to access the right help and coordinate with agencies to sustain tenancies and improve wellbeing.

We value empathy, partnership working and commitment to equality. The role offers flexible working and a supportive benefits package with focus on learning and development.

Responsibilities

• Identify barriers to sustaining tenancy (financial hardship, health issues, social isolation)
• Provide practical guidance and signposting to stabilise and improve tenants' situations
• Build relationships with voluntary, community and statutory organisations
• Coordinate multi-agency support for tenants as a consistent point of contact
• Advocate for tenants to ensure needs are heard by partners
• Promote early intervention to reduce tenancy breakdown and escalation
• Maintain accurate records and monitor outcomes and service improvements
• Collaborate with colleagues, external agencies and services to support tenants

Job description

Bournville Village Trust is seeking two Tenant Empowerment Coordinators in Stirchley to deliver person-centred support for tenants at risk of tenancy breakdown. You will work to empower tenants to access the right help and coordinate with agencies to sustain tenancies and improve wellbeing.

We value empathy, partnership working and commitment to equality. The role offers flexible working and a supportive benefits package with focus on learning and development.