Hybrid Tenancy Support Officer: Keep Homes & Build Futures

Wiltshire Council; Trowbridge; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Wiltshire Council is recruiting a Tenancy Sustainment Officer to help clients stay housed and prevent homelessness. You will assist with benefit applications, budgeting and prioritising rent payments, linking clients to essential services.

The role covers hubs in Trowbridge, Chippenham or Salisbury with county-wide travel. We value a proactive, empathetic approach and knowledge of landlord-tenant law, welfare benefits and IT.

Qualifications

• Proactive attitude with ability to handle challenging clients.
• Knowledge of landlord-tenant law, welfare benefits and budgeting; IT proficiency.

Responsibilities

• Provide vital support to clients to maintain housing and avoid homelessness.
• Assist with benefit applications and budgeting, prioritising rent payments.
• Connect clients with essential services to navigate cost-of-living challenges.
• Support landlords and safeguarding tenancies while promoting available support.

Skills

Empathy

Budgeting

Relationship building

IT skills

Welfare benefits

Housing/homelessness

Job description

Wiltshire Council is recruiting a Tenancy Sustainment Officer to help clients stay housed and prevent homelessness. You will assist with benefit applications, budgeting and prioritising rent payments, linking clients to essential services.

The role covers hubs in Trowbridge, Chippenham or Salisbury with county-wide travel. We value a proactive, empathetic approach and knowledge of landlord-tenant law, welfare benefits and IT.