Tenancy Sustainment Officer

Nexo People; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Health cash plan

Pension plan

Enhanced sick pay, maternity and patal

Training and development

Employee Assistance Programme

Job summary

Nexo People is recruiting a Tenancy Sustainment Officer for a permanent full-time role in Leicester. You will provide housing management support to people with multiple and complex needs, helping them settle into a new home and develop skills to maintain tenancy.

The role includes budgeting support, rent accounts management and safeguarding responsibilities, with some weekend work. DBS check required and right to work in the UK; visa sponsorship is not available.

Qualifications

• Experience supporting vulnerable people with independent living skills.
• Experience overcoming barriers to housing for those with disadvantage.
• Organised, multitasking, policy-driven and able to follow procedures.
• Experience managing rent accounts and arrears processes.
• Experience with health and safety and maintaining premises standards.
• Experience safeguarding policies and procedures.

Responsibilities

• Assess referrals against scheme criteria.
• Complete safety tasks and home inspections.
• Support budgeting and financial inclusion to develop independent living skills.
• Manage rent accounts and arrears processes.
• Record tenancy notes via online CRM on desktop and mobile devices.
• Identify and report safeguarding concerns per policy.
• Align work with the charity's values and ethos.

Skills

Vulnerable people awareness

Housing access barriers

Organised multitasker

Budgeting support

Rent accounts management

Health and safety

Safeguarding policies

DBS adult barred

Right to work UK

Job description

We're recruiting a Tenancy Sustainment Officer for a permanent, full-time role in Leicester, working with a national, award-winning supported housing charity. You'll provide housing management support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.

You'll assess people for the scheme, help them settle into their new home, and support them to build the skills they need to manage a tenancy - from budgeting and financial inclusion through to keeping their home safe and well maintained.

The role is 37.5 hours per week, worked as 7.5-hour days between 8am and 10pm, and includes some weekend working.

Please note this is a permanent position, starting on a temporary basis, and we are unable to offer visa sponsorship - applicants must have the right to work in the UK.

Responsibilities

• Assessing referrals to the scheme against its criteria
• Completing safety tasks and home inspections to keep homes to a good standard
• Supporting service users with budgeting and financial inclusion to develop independent living skills
• Managing rent accounts and following arrears processes
• Recording and reporting tenancy notes via an online CRM system, both online and on a mobile device
• Identifying, monitoring and reporting safeguarding concerns in line with policy
• Working within the organisation's charitable aims, values and ethos

What we're looking for

• An awareness of issues affecting vulnerable people and those who have faced multiple disadvantages
• Experience overcoming barriers to housing for people who may be excluded from the housing register
• Organised, able to multitask, and a completer-finisher who follows policy and process
• Practical skills to support people with the activities of daily living needed for independence
• Experience managing rent accounts and following arrears processes
• Experience of health and safety and maintaining standards of premises
• Experience working within safeguarding policies and procedures
• Comfortable working within the values and ethos of a faith-based charity
• Enhanced (Adult Barred List) DBS check required. Lived experience welcomed but not essential
• Right to work in the UK (no sponsorship available)

Benefits

• 25 days annual leave, rising to 30 days with service, plus bank holidays
• Two extra days' leave each year for no unplanned absences
• Access to Medicash health cash plan
• Pension plan and death in service benefit
• Enhanced sick pay, maternity and paternity
• Buy & sell holiday scheme
• Employee Assistance Programme, premium Calm access and wellbeing programmes
• Training, development and clear career progression

We're an inclusive employer and welcome applications from people of all backgrounds.