Tenancy Support Specialist - Empower Vulnerable Customers

Community Housing LTD; Larkhill; On-site; GBP 21,185 - 35,308; Full time

Job summary

Community Housing LTD is seeking a compassionate Tenancy Support Officer to join our Housing Services team. You will work within the Lettings and New Tenancy Support Team, providing tailored support to customers who may be vulnerable and helping them sustain their tenancy.

You will collaborate with partner agencies, complete vulnerability assessments, assist with budgeting and welfare benefits, and maintain accurate records to ensure high-quality service delivery.

Qualifications

• Experience supporting vulnerable customers and applying person-centred approaches.
• Knowledge of welfare benefits (including Universal Credit) and budgeting advice.
• Excellent communication and interpersonal skills with diverse customers and stakeholders.
• Strong organisational skills and ability to prioritise deadlines.

Responsibilities

• Provide intensive, person-centred tenancy support to customers to sustain tenancies.
• Complete vulnerability assessments and develop tailored support plans.
• Assist customers to access services, benefits and support from partners.
• Collaborate with Neighbourhood Coordinators to address tenancy issues.
• Help customers maximise income through welfare benefits, budgeting and energy advice.
• Build partnerships with local authorities, Jobcentre Plus and Citizens Advice.
• Manage a caseload and prioritise contact to achieve positive outcomes.
• Educate customers on tenancy responsibilities and encourage engagement with Community Housing services.
• Maintain accurate records and update case management systems.

Skills

Empathy

Communication

Organisation

IT skills

Tools

Microsoft Office

Case management systems

Job description

Community Housing LTD is seeking a compassionate Tenancy Support Officer to join our Housing Services team. You will work within the Lettings and New Tenancy Support Team, providing tailored support to customers who may be vulnerable and helping them sustain their tenancy.

You will collaborate with partner agencies, complete vulnerability assessments, assist with budgeting and welfare benefits, and maintain accurate records to ensure high-quality service delivery.