Tenant Engagement Officer

Stroud District Local Strategic Partnership; Stroud; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Excellent pension scheme

Flexi Working Scheme

Hybrid working

Employee Wellbeing Offer

Job summary

Stroud District Council is seeking a Tenant Engagement Officer to work with residents, partners and colleagues to deliver a high-quality, inclusive engagement service. You will lead tenant scrutiny, strengthen tenant voice, and help improve satisfaction by developing meaningful engagement opportunities.

You will ensure services are shaped around customer feedback and local needs, with hybrid working and safeguarding responsibilities central to the role.

Qualifications

• Experience in a customer-facing or community-focused role.
• Confident working with residents and community groups.
• Strong communication and engagement skills.
• Proactive, motivated, and solution-focused.
• Able to use own initiative to solve problems and drive improvements.

Responsibilities

• Lead and support tenant scrutiny activity.
• Strengthen tenant voice and influence in decision-making.
• Help improve tenant satisfaction and perception of services.
• Develop and deliver meaningful engagement opportunities.
• Ensure services are shaped around customer feedback and local need.

Skills

Customer-facing

Community engagement

Communication

Proactive

Initiative

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Location Ebley Mill - Stroud
Salary £34,811 per annum
Package Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website
Contractual hours 37 Basis Temporary
Job category/type Housing Services
Attachments Tenant Engagement Officer JD.pdf Tenant Engagement Officer PS.pdf SDC V&B application & interview guidance 2023.pdf

Temporary, fixed term role until 31st March 2028.

This is an exciting and rewarding time to join Stroud District Council as a Tenant Engagement Officer. Resident engagement has never been more important, and this role is central to ensuring our tenants are at the heart of everything we do. You’ll help us shape services that reflect tenant priorities, deliver value for money, and continuously improve the landlord experience.

About the role

As a Tenant Engagement Officer, you’ll work closely with residents, partners, and colleagues across the organisation to deliver a high-quality, inclusive engagement service. You will:

• Lead and support tenant scrutiny activity
• Strengthen tenant voice and influence in decision-making
• Help improve tenant satisfaction and perception of services
• Develop and deliver meaningful engagement opportunities
• Ensure services are shaped around customer feedback and local need

You’ll be joining a forward-thinking and supportive team that works collaboratively to make a real difference in our communities. This is a varied and impactful role where your contribution will be highly valued.

About you

We’re looking for someone passionate about engaging with communities and delivering excellent customer service. You will:

• Have experience in a customer-facing or community-focused role
• Be confident working with residents and community groups
• Demonstrate strong communication and engagement skills
• Be proactive, motivated, and solution-focused
• Be able to use your own initiative to solve problems and drive improvements

Experience of resident engagement or housing services would be an advantage, but your enthusiasm and commitment to making a difference are just as important.

This role requires an enhanced DBS check.

If you’re looking to be part of a hardworking, supportive, and dedicated team that is committed to improving the lives of our tenants, we would love to hear from you.

If you would like more information about the role, please contact Ben Roberts, Principal Resident Engagement Officer, [e-mail]

A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you’ll be part of shaping an exciting new chapter for local government.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.

We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring.

We recognise the wide range of cognitive strengths that contribute to delivering high-quality services.

We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all.

Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.

Stroud District has an energy unlike any other place.It's green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District - The Natural Place