Tenancy Sustainment Officer

Nexo People; Hempstalls; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Medicash health plan

Pension plan

Employee Assistance Programme

Wellbeing programmes

25 days annual leave

Job summary

Nexo People is seeking a Tenancy Sustainment Officer in Stoke-on-Trent for a permanent, full-time role with a national supported housing charity. You will help people with complex needs settle into their new home and develop independent tenancy skills, including budgeting, safety, and home maintenance.

The role is 37.5 hours weekly, 7.5-hour shifts between 8am–10pm, with some weekend work. Permanent position starting on a temporary basis; right to work in the UK required.

Qualifications

• Awareness of issues affecting vulnerable people and those with multiple disadvantages.
• Experience overcoming barriers to housing for those may be excluded from housing registers.
• Organised, able to multitask, and a completer-finisher who follows policy and process.
• Skills to support daily living activities needed for independence.
• Experience managing rent accounts and following arrears processes.
• Experience health and safety and maintaining premises standards.
• Experience safeguarding policies and procedures.
• Right to work in the UK (visa sponsorship not available).

Responsibilities

• Assess referrals against scheme criteria.
• Complete safety tasks and home inspections to maintain good standards.
• Support budgeting and financial inclusion to develop independent living skills.
• Manage rent accounts and arrears processes.
• Record and report tenancy notes via CRM on computer or mobile.
• Identify, monitor and report safeguarding concerns per policy.
• Work within the charity's aims, values and ethos.

Skills

Organised

Multitasking

Completer-finisher

Housing access experience

Rent accounts management

Health and safety

Safeguarding knowledge

Job description

We're recruiting a Tenancy Sustainment Officer for a permanent, full-time role in Stoke-on-Trent, working with a national, award-winning supported housing charity. You'll provide housing management support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.

You'll assess people for the scheme, help them settle into their new home, and support them to build the skills they need to manage a tenancy - from budgeting and financial inclusion through to keeping their home safe and well maintained.

The role is 37.5 hours per week, worked as 7.5-hour days between 8am and 10pm, and includes some weekend working.

Please note this is a permanent position, starting on a temporary basis, and we are unable to offer visa sponsorship - applicants must have the right to work in the UK.

Responsibilities

• Assessing referrals to the scheme against its criteria
• Completing safety tasks and home inspections to keep homes to a good standard
• Supporting service users with budgeting and financial inclusion to develop independent living skills
• Managing rent accounts and following arrears processes
• Recording and reporting tenancy notes via an online CRM system, both online and on a mobile device
• Identifying, monitoring and reporting safeguarding concerns in line with policy
• Working within the organisation's charitable aims, values and ethos

What we’re looking for

• An awareness of issues affecting vulnerable people and those who have faced multiple disadvantages
• Experience overcoming barriers to housing for people who may be excluded from the housing register
• Organised, able to multitask, and a completer-finisher who follows policy and process
• Practical skills to support people with the activities of daily living needed for independence
• Experience managing rent accounts and following arrears processes
• Experience of health and safety and maintaining standards of premises
• Experience working within safeguarding policies and procedures
• Comfortable working within the values and ethos of a faith-based charity
• Enhanced (Adult Barred List) DBS check required. Lived experience welcomed but not essential
• Right to work in the UK (no sponsorship available)

Benefits

• 25 days annual leave, rising to 30 days with service, plus bank holidays
• Two extra days' leave each year for no unplanned absences
• Access to Medicash health cash plan
• Pension plan and death in service benefit
• Enhanced sick pay, maternity and paternity
• Buy & sell holiday scheme
• Employee Assistance Programme, premium Calm access and wellbeing programmes
• Training, development and clear career progression

We're an inclusive employer and welcome applications from people of all backgrounds.