Empowering Tenancy Support Specialist

Recovery Focus; North Norfolk; On-site; GBP 26,000 - 34,000; Part time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5% employer

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Wellbeing initiatives

Recommend a Friend £500

Cycle to Work

Blue Light Card discounts

Free will writing

Job summary

Waythrough is seeking a Tenancy Sustainment Officer to support tenants across Co. Durham and the Northeast. The role is field-based with a part-time 18.5-hour week and a permanent contract.

You’ll deliver tailored housing-related support, manage tenancy risk, coordinate with partners and local authorities, and help tenants access health and welfare services while maintaining records and safeguarding responsibilities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage a varied workload and respond to changing priorities.
• Confidence using IT systems and Microsoft Office.
• Ability to write clear, accurate reports.
• A proactive, solution‑focused approach.
• Commitment to safeguarding and professional boundaries.

Responsibilities

• Deliver one on one support through keywork sessions and develop personalised Tenancy Sustainment Plans (TSPs).
• Support tenants with complex needs to maintain independent living.
• Carry out and review risk assessments regularly.
• Help tenants access health, housing, welfare and support services.
• Assist with rent arrears, benefits claims, and financial wellbeing.
• Support the management of anti-social behaviour and tenancy issues.
• Respond to tenancy abandonment and property‑related issues.
• Ensure properties are safe, secure, and maintained in line with standards.
• Work closely with local authorities and external agencies to provide holistic support.
• Attend multi‑agency meetings and contribute to coordinated care plans.
• Build strong relationships with community organisations and services.
• Maintain accurate records and use internal systems effectively.
• Ensure compliance with regulatory and safeguarding requirements.
• Coordinate essential safety checks (gas, electrical etc.)

Skills

Strong interpersonal skills

Communication skills

IT literacy

Report writing

Safeguarding

Tools

Microsoft Office

Job description

Waythrough is seeking a Tenancy Sustainment Officer to support tenants across Co. Durham and the Northeast. The role is field-based with a part-time 18.5-hour week and a permanent contract.

You’ll deliver tailored housing-related support, manage tenancy risk, coordinate with partners and local authorities, and help tenants access health and welfare services while maintaining records and safeguarding responsibilities.