Tenant Accounts Specialist – Rent & Deposits

Hamptons; Bristol; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Birthday off

Award-winning training

Great company culture

Job summary

A leading estate agency in Bristol seeks a Tenancy Account Administrator to manage client accounts and ensure exceptional customer service. This role includes communicating with landlords and tenants, handling refunds, and maintaining compliance. Ideal candidates will have strong customer service skills, an ability to prioritize, and good IT skills. The company offers a supportive culture, award-winning training, and opportunities for career growth, including a day off for birthdays.

Qualifications

• Experience in an accounts environment would be an advantage.
• Strong communication with landlords and tenants.
• Timely handling of client account processes.

Responsibilities

• Manage internal and external customer relations throughout the lettings process.
• Control clients' accounts and address unallocated funds.
• Chase rent arrears and provide quality account information.

Skills

Excellent customer service skills

Excellent interpersonal skills

Ability to prioritize workload

Good IT skills

Job description

A leading estate agency in Bristol seeks a Tenancy Account Administrator to manage client accounts and ensure exceptional customer service. This role includes communicating with landlords and tenants, handling refunds, and maintaining compliance. Ideal candidates will have strong customer service skills, an ability to prioritize, and good IT skills. The company offers a supportive culture, award-winning training, and opportunities for career growth, including a day off for birthdays.