Arrears & Credit Control Specialist (12-Month FTC)

Unite Group; West of England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Pension scheme

Wellbeing benefits

Family leave

ShareSave & discounts

Job summary

Unite Students is seeking two Accounts Recovery Advisors for a 12-month fixed-term contract at our Bristol Head Office. You will reduce rent arrears, support income performance and deliver a great experience for residents and guarantors.

The role sits across Property, Finance and Central Operations with a focus on arrears management and payments. Working in a supportive team, you’ll own cases, build relationships, and grow your credit control skills from day one.

Qualifications

• Customer service experience desirable.
• Strong communication and relationship-building skills.
• Confident handling inbound and outbound calls with sensitive payment conversations.
• Accurate and detail-focused when managing data and systems.
• Experience with Salesforce and SharePoint desirable.

Responsibilities

• Handling payments and arrears; resolving complaints; finding rooms for prospective customers and rebookers; welfare signposting and escalation; cancellation requests.
• Interacting with customers through phone, webchat, social media and email.
• Be a positive brand ambassador, representing the business with professionalism and empathy.
• Engage with residents and guarantors through phone, SMS, email and webchat.
• Escalate complex or higher-risk cases to resolution and keep accurate case notes.
• Follow policies and procedures while meeting activity and performance expectations.

Skills

Customer service

Communication

Arrears handling

Credit control

Relationship building

Tools

Salesforce

SharePoint

Excel

Outlook

Word

Job description

Unite Students is seeking two Accounts Recovery Advisors for a 12-month fixed-term contract at our Bristol Head Office. You will reduce rent arrears, support income performance and deliver a great experience for residents and guarantors.

The role sits across Property, Finance and Central Operations with a focus on arrears management and payments. Working in a supportive team, you’ll own cases, build relationships, and grow your credit control skills from day one.