Property Accounts & Arrears Specialist

Forrest Recruitment Ltd.; Greater Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

Forrest Recruitment Ltd. is seeking a Client Accounts Coordinator in the city centre to manage tenant accounts, monitor rent payments and recover arrears. You will issue reminders, negotiate repayment plans and prepare notices, working closely with Property Managers.

You will also produce arrears reports, support audits and improvements to credit control processes, while maintaining professional relationships with tenants, landlords and third parties. Strong Excel and CRM skills are essential.

Qualifications

• Previous experience in credit control or accounts receivable is essential.
• Experience in residential lettings or property management is highly desirable.
• Familiarity with complex arrears cases and the preparation of documentation for legal proceedings is desirable.
• Strong organisational skills with the ability to manage multiple accounts and deadlines.
• Excellent communication and negotiation skills to handle payment disputes professionally.
• Ability to work independently and collaboratively with colleagues.

Responsibilities

• Manage tenant accounts, monitor rent payments and proactively recover arrears.
• Issue payment reminders and formal notices, negotiate repayment plans and manage rent protection insurance claims.
• Prepare legal documentation, including rent statements and Section 8 notices, and liaise with solicitors where required.
• Provide regular client updates and work closely with Property Managers to resolve account queries and disputes.
• Produce arrears reports for senior management and ensure compliance with procedures and regulatory requirements.
• Support wider accounts activities, internal audits and improvements to credit control processes.
• Maintain professional relationships with tenants, landlords, guarantors and third parties while supporting day-to-day operations.

Skills

Excel

CRM systems

Communication

Negotiation

Organisation

Education

Credit control or accounts receivable experience

Tools

Microsoft Excel

CRM software

Job description

Forrest Recruitment Ltd. is seeking a Client Accounts Coordinator in the city centre to manage tenant accounts, monitor rent payments and recover arrears. You will issue reminders, negotiate repayment plans and prepare notices, working closely with Property Managers.

You will also produce arrears reports, support audits and improvements to credit control processes, while maintaining professional relationships with tenants, landlords and third parties. Strong Excel and CRM skills are essential.