Tenancy Sustainment Officer

Service Care Solutions; Sevenoaks; On-site; GBP 35,000; Full time

Job summary

A leading Housing Association in Sevenoaks is looking for a Tenancy Sustainment Officer. The role involves supporting vulnerable residents in maintaining their tenancies while addressing complex needs such as mental health and substance misuse. Responsibilities include managing a caseload, delivering person-centered support, and collaborating with various agencies. The position offers a permanent contract with a salary of £34,714.00 per year, focusing on independence and positive outcomes.

Benefits

Referral bonus of £250

Benefits package

Qualifications

• Previous experience in a housing support role within housing or the voluntary sector.
• Experience supporting vulnerable people with complex needs.
• Strong knowledge of tenancy sustainment best practices.

Responsibilities

• Manage a caseload of vulnerable residents with ongoing support.
• Deliver tenancy-related support focused on independence and stability.
• Provide crisis intervention where required.

Skills

Experience in tenancy sustainment

Knowledge of welfare benefits

Excellent communication skills

Multi-agency working

Job description

Tenancy Sustainment Officer

Sevenoaks | Permanent | Full Time | £34,714.00

An exciting opportunity for an experienced Tenancy Sustainment Officer to support vulnerable residents to maintain their tenancies and live independently within a respected Housing Association in West Kent.

THE ROLE

As a Tenancy Sustainment Officer, you will provide holistic, person-centred support to residents with complex needs, helping them to sustain their tenancies and improve their overall wellbeing.

• Manage a caseload of vulnerable residents, carrying out assessments, home visits and ongoing support
• Deliver tenancy-related support focused on independence, stability and positive outcomes
• Provide crisis intervention and immediate support where required
• Support residents to access welfare benefits, discretionary funding and appeal decisions
• Work collaboratively with internal teams and external statutory and voluntary agencies
• Develop and maintain support plans using strengths-based and outcomes-focused approaches
• Maintain accurate case notes, meet KPIs and contribute to reports, case studies and service improvements

THE CANDIDATE

• Previous experience in a similar tenancy sustainment, housing support or support worker role within housing, local authority or the voluntary sector.
• Experience supporting vulnerable people with complex needs such as mental health, substance misuse or domestic abuse.
• Strong knowledge of welfare benefits, housing legislation and tenancy sustainment best practice.
• Proven ability to deliver person-centred, outcome-focused support.
• Excellent communication, engagement and multi-agency working skills.
• Confident lone worker with knowledge of safeguarding and risk management.

THE CONTRACT

WORKING HOURS
37 hours per week
9:00-17:00 Monday-Friday

LENGTH OF CONTRACT
Permanent

SALARY
£34,714.00 per year, plus benefits

HOW TO APPLY

If interested in this role, please apply directly or email or call and ask for Beth to discuss further.

Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations.