Tenancy Sustainment Officer

The Methodist Church in Britain; England; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Group personal pension plan

Life assurance at 4 times basic salary

Training and career advancement

Wellbeing programmes and family‑or‑y‑f

Blue Light Card discounts

Medicash discounts

Thrive app discounts

Refer a friend scheme

Job summary

Adullam Homes Housing Association is recruiting a Tenancy Sustainment Officer to deliver housing services to residents. The role coordinates tenancy management and rent collection, handles applications and allocation of vacant properties, and works to minimise voids and keep property and health and safety standards up.

The position focuses on vulnerable individuals in supported accommodation, with an enhanced adult barred list DBS check.

Qualifications

• Experience coordinating tenancy management and rent collection.
• Ability to process applications and allocate properties.
• Experience with DBS checks and safeguarding practices.

Responsibilities

• Coordinate tenancy management and rent collection to maintain income.
• Ensure fair access, process applications, run background checks and allocate vacant properties.
• Keep supported accommodation available and minimise void turnaround time.
• Maintain health and safety and property standards.
• Deliver a customer-focused service as a team member.
• Contribute to the development of the association's values, culture and ethos.

Skills

Tenant management

Rent collection

Applications processing

Customer service

Background checks

Job description

Adullam Homes Housing Association is recruiting a Tenancy Sustainment Officer to deliver housing services to residents. The role co-ordinates tenancy management and rent collection, handles applications and allocation of vacant properties, and works to minimise voids and keep property and health and safety standards up. The work centres on vulnerable individuals and households in supported accommodation, with an enhanced adult barred list DBS check. Applicants must already have the right to work in the UK, as no visa sponsorship is offered.

What the job involves

• Co-ordinate tenancy management and rent collection to collect housing management income effectively
• Ensure fair access, process applications, run background checks and allocate vacant properties
• Keep supported accommodation available and minimise void turnaround time
• Maintain health and safety and property standards
• Deliver a customer-focused service as a team member
• Contribute to the development of the association's values, culture and ethos

Checks & eligibility

• Enhanced DBS check with adult barred list
• Right to work in the UK, as no visa sponsorship is offered
• Scrutiny of employment history
• Satisfactory pre-employment checks
• Robust references

What’s offered

• 25 days annual leave plus bank holidays, with 2 extra days for full attendance
• Group personal pension plan
• Life assurance at 4 times basic salary
• Training and career advancement
• Wellbeing programmes and family-friendly policies
• Discounts through the Blue Light Card, Medicash and Thrive app
• Discounted goods and services
• Refer a friend scheme