Tenancy Sustainment Officer

The Methodist Church in Britain; Stoke-on-Trent; A distancia; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

2 extra days for no unplanned absence

Thrive app

Medicash

Pension plan

Death in service benefit

Wellbeing programmes

Training to progress a career

Descripción de la vacante

Adullam Homes Housing Association is seeking a tenancy sustainment post within its support team in the UK. The role involves assessing applicants for the scheme, inspecting and maintaining homes after move-in, and helping clients learn to manage a tenancy including budgeting.

It is a full time role with shifts between 8am and 10pm and some weekends. Right to work in the UK is required as visa sponsorship is not offered.

Formación

• Experience helping people overcome barriers to housing.
• Experience in health and safety and keeping premises to standard.
• Experience safeguarding policies and reporting concerns.
• Experience managing rent accounts and arrears processes.

Responsabilidades

• Provide housing management support to people with multiple and complex needs who have lost their home or been rough sleeping.
• Assess people for the scheme against set criteria.
• Carry out safety tasks and home inspections once people have moved in, to keep homes to standard.
• Help service users build the skills to manage a home, including budgeting and financial inclusion work.
• Work within the charity's aims and objectives and help maintain its values, culture and ethos.

Conocimientos

Vulnerable people awareness

Organised multitasking

Task completion

Daily living support

Tenancy notes recording

Christian ethos

Descripción del empleo

Tenancy sustainment post in Adullam Homes Housing Association's support team, working with people who have multiple and complex needs and have lost their home or been rough sleeping. The role assesses applicants for the scheme, then inspects and maintains homes once people have moved in, and helps them learn to manage a tenancy, including budgeting. It is full time, with 7.5-hour shifts between 8am and 10pm that include some weekends. Applicants must have the right to work in the UK, as no visa sponsorship is offered.

What the job involves

• Provide housing management support to people with multiple and complex needs who have lost their home or been rough sleeping
• Assess people for the scheme against set criteria
• Carry out safety tasks and home inspections once people have moved in, to keep homes to standard
• Help service users build the skills to manage a home, including budgeting and financial inclusion work
• Work within the charity's aims and objectives and help maintain its values, culture and ethos

Experience

• Experience of helping people overcome barriers to housing, including those excluded from the housing register
• Experience of health and safety and of keeping premises to standard
• Experience of safeguarding policies and procedures, including identifying, monitoring and reporting concerns
• Experience of managing rent accounts and arrears processes

Skills & knowledge

• Awareness of issues affecting vulnerable people and those facing multiple disadvantage
• Organised, able to multitask
• Finishes tasks and follows policy and processes
• Practical skills to support service users with daily living activities
• Recording and reporting tenancy notes on an online CRM system, on desktop and mobile devices
• Demonstrates the organisation's values and behaviours and works within its Christian ethos

Checks & eligibility

• Enhanced DBS check with adult barred list
• Right to work in the UK
• Satisfactory pre-employment checks
• Robust references and scrutiny of employment history

Nice to have

• Lived experience of receiving support services

What’s offered

• 25 days annual leave, rising to 30 with service, plus bank holidays
• Two extra days' leave for no unplanned absence in each calendar year
• Access to the Thrive app
• Access to Medicash
• Pension plan
• Death in service benefit
• Wellbeing programmes and family-friendly policies
• Training to help progress a career