Tenancy Sustainment Officer

Adullam Homes Housing Association Ltd; Melton Mowbray; On-site; GBP 20,553 - 27,807; Full time

Benefits offered by this job

Annual leave 25 days + 2 days for no-S

Training and career advancement

Pension

Westfield Health & Westfield Rewards

CALM app access

Life Assurance (4x salary)

Wellbeing programmes

Refer a friend policy

Job summary

Adullam Homes Housing Association Ltd in Leicester is seeking a Tenancy Sustainment Officer to join our team. The role is based in our Leicester offices, delivering customer focussed tenancy services and ensuring effective management of housing tenancies.

You will co-ordinate tenancy management and rent collection, ensure fair access and allocation of vacant properties, maintain health and safety and property standards, and work collaboratively with colleagues and external agencies to support

Responsibilities

• Coordinate tenancy management and rent collection to ensure housing income is collected effectively.
• Ensure fair access, process applications, carry out background checks and allocate vacant properties.
• Ensure supported accommodation is available, minimise void turnaround time.
• Maintain H&S and property standards and work as part of a team delivering excellent services.

Job description

Location

Leicester

Salary

£24,180 per annum

Job title

Tenancy Sustainment Officer

A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Leicester.

About Adullam Homes Housing Association Ltd

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• This is a key post contributing to the delivery of Adullam’s housing services to its residents. Working within the Association’s corporate aims and objectives you will deliver a customer focussed service.
• You will co‑ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
• You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
• You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
• You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
• You will be expected to ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association’s values, culture and ethos.

Benefits

• Salary £24,180 per annum dependent on experience for 37.5 hours per week
• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
• Training and career advancement
• Discounted Goods and services
• Pension
• Access to Westfield Health and Westfield Rewards/Discounts
• Access to CALM app
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family‑friendly policies for staff
• Refer a friend policy

Equal Opportunities and Safeguarding

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.