Tenancy Sustainment Officer

Adullam Homes Housing Association Limited; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Training and career growth

Discounted goods

Thrive app

Medicash

Blue Light Card

Life Assurance

Wellbeing programmes

Refer a friend

Job summary

Adullam Homes Housing Association Ltd is seeking a Tenancy Sustainment Officer to join our team. The role focuses on delivering customer-centred tenancy management, rent collection, and allocation of vacancies to ensure high-quality housing services for residents.

Based in our UK offices, you will work as part of a team to uphold safety and property standards, contribute to service improvements, and support vulnerable residents with tailored housing solutions.

Responsibilities

• Deliver customer-focused tenancy management and support services
• Coordinate tenancy management and rent collection to ensure income is collected
• Ensure fair access, processing of applications and allocation of vacant properties
• Maintain health and safety and property standards as part of the team
• Contribute to Adullam's values and culture

Job description

A fulfilling and exciting opportunity available for a

Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• This is a key post contributing to the delivery of Adullam’s housing services to its residents. Working within Association’s corporate aims and objectives you will deliver a customer focussed service.
• You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
• You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
• You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
• You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
• You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

Salary £27,085.50

per annum

dependent on experience for 37.5

hours per week,

• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance - prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.