Tenancy Sustainment Officer

Adullam Homes Housing Association Ltd; Leicester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary (£27,085.50 per annum)

Annual Leave (25 days + bank holidays)

Training and career advancement

Discounted Goods and services

Group Pension Plan

Thrive app access

Medicash

Blue Light Card

Life Assurance (4x salary)

Wellbeing programmes

Refer a friend

Job summary

Adullam Homes Housing Association Ltd in Leicester is seeking a Tenancy Sustainment Officer to join our housing team. Based in our Leicester offices, you will coordinate tenancy management, oversee rent collection and ensure fair access to housing.

You will help maintain property standards, support residents with tailored plans, and contribute to the association’s values and ethos while delivering a customer‑focussed service.

Responsibilities

• Coordinate tenancy management and rent collection to ensure housing income is collected effectively.
• Ensure fair access, processing of applications, background checks and allocation of vacant properties.
• Maintain H&S and property standards and work as a team to deliver excellent services to residents.

Job description

Location: Leicester

Salary: £27,085.50 per annum

Job title: Tenancy Sustainment Officer

A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Leicester.

Adullam Homes Housing Association Ltd supports vulnerable individuals and households.

We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.Purpose of the role

This is a key post contributing to the delivery of Adullam's housing services to its residents. Working within Association's corporate aims and objectives you will deliver a customer focussed service.

You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.

You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.

You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.

You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.

You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information.

Adullam Offers The Following Benefits

• Salary £27,085.50 per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policyWe are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.

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