Tenancy Sustainment Officer

Adullam Homes Housing Association; Leicester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Training and career advancement

Discounted Goods and services

Group Personal Pension Plan

Access to Thrive app

Access to Medicash

Access to Blue Light Card

Life Assurance (4x Basic annual salary

Multidimensional wellbeing programmes

Refer a friend policy

Job summary

Adullam Homes Housing Association in Leicester is hiring a Tenancy Sustainment Officer to deliver customer-focused housing services. Based in our Leicester offices, you will co-ordinate tenancy management and rent collection to ensure income is collected efficiently.

You will help ensure fair access, process applications, conduct background checks and allocate vacant properties while maintaining health and safety and high property standards.

Responsibilities

• Coordinate tenancy management and rent collection to ensure housing income is collected effectively.
• Ensure fair access, process applications, relevant background checks and allocation of vacant properties.
• Ensure supported accommodation is available, ensuring no vacant properties and void turnaround time is minimised.
• Ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
• Contribute to the maintenance and development of the Association's values, culture and ethos.

Job description

Tenancy Sustainment Officer

Location: Leicester

Salary: £27,085.50 per annum

Job title: Tenancy Sustainment Officer

A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Leicester.

Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• This is a key post contributing to the delivery of Adullam's housing services to its residents. Working within Association's corporate aims and objectives you will deliver a customer focussed service.
• You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
• You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
• You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
• You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
• You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information.

Benefits

• Salary £27,085.50 per annum dependent on experience for 37.5 hours per week
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance - prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

Equality and Diversity

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Safeguarding and Recruitment Checks

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Work Eligibility

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

Additional Information

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.

About Adullam Homes Housing Association

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.