Tenancy Sustainment Officer

Ciwmjobs; Congleton; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary paid £27,085.50 per annum

Competitive annual leave

Career training and progression

Pension plan

Wellbeing and health benefits

Disc. goods and services

Thrive app access

Medicash

Blue Light Card

Life Assurance 4x salary

Refer a friend policy

Job summary

Adullam Homes Housing Association Ltd. is seeking a Tenancy Sustainment Officer to be based in Congleton. The role focuses on helping service users sustain their tenancy and live independently, with safeguarding responsibilities and regular contact with at-risk individuals.

You will work with colleagues and external agencies to ensure professional, outcome-driven support aligned with our values. Eligible candidates must be authorised to work in the UK and the position is full-time.

Qualifications

• Provide advice to service users to manage and sustain their tenancy.
• Uphold safeguarding procedures and report concerns to relevant managers.
• Foster effective relationships with colleagues and external agencies.

Responsibilities

• Provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently.
• Uphold safeguarding procedures and maintain regular contact with at-risk individuals, ensuring concerns are reported appropriately.
• Collaborate with colleagues and external agencies to support residents in line with the Association's values and ethos.

Job description

Tenancy Sustainment Officer

Location: Congleton

Salary: £27,085.50 per annum

Job title: Tenancy Sustainment Officer

A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Congleton.

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• To provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently.
• To uphold safeguarding procedures and maintain regular contact with 'at risk' individuals ensuring concerns are reported to relevant managers, colleagues or statutory agencies.
• You will be expected to ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association's values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

• Salary £27,085.50 per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance - prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.