Tenancy Support & Empowerment Officer

Bournemouth Borough Council; United Kingdom; Remote; GBP 30,000 - 36,000; Full time

Job summary

Bournemouth Borough Council is recruiting for a Housing Support role focused on providing tailored assistance to residents to sustain tenancies and improve wellbeing. You will work with partners to signpost services, advocate for tenants, and help with budgeting and welfare rights.

The role requires strong communication, flexibility, and a commitment to excellent customer service, with visits to clients in their homes across the locality.

Qualifications

• Experience of providing support to social housing tenants.
• Strong communication skills with people from diverse backgrounds and at all levels.
• Ability to empathise with tenants and understand their needs.
• Good IT skills including MS Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of welfare and benefit rights.

Responsibilities

• Provide tailored, flexible customer-focused support through signposting to specialist services and joint working with internal and external services.
• Improve health and wellbeing of tenants.
• Promote living safely and securely; advocate where needed.
• Assist tenants in understanding tenancy agreements and maintaining independence.
• Support with money management and budgeting where appropriate.
• Engage with victims and perpetrators of antisocial behaviour and tenancy breaches.
• Help tenants access learning, employment, leisure and cultural opportunities locally.
• Conduct early interventions to prevent crises and deterioration in health or wellbeing.
• Assist in selecting services, equipment and adaptations to meet needs.

Skills

Social housing support

Communication skills

Empathy

Negotiation

Time management

MS Office

Welfare/benefit rights knowledge

Public/private housing knowledge

Vehicle access

Team player

Tools

MS Office Suite

Job description

Bournemouth Borough Council is recruiting for a Housing Support role focused on providing tailored assistance to residents to sustain tenancies and improve wellbeing. You will work with partners to signpost services, advocate for tenants, and help with budgeting and welfare rights.

The role requires strong communication, flexibility, and a commitment to excellent customer service, with visits to clients in their homes across the locality.