Tenancy Solutions & Housing Support Officer

Derby City Council; East Midlands; Hybrid; GBP 29,000 - 31,000; Part time

Benefits offered by this job

Hybrid working arrangements

LGPS pension

Cycle to work

Job summary

Derby City Council is seeking a CB4YS Officer to prevent homelessness by supporting landlords, tenants and partners. You will manage caseloads, deliver housing advice and mediation to sustain private rented sector tenancies, and work across Council and partners to resolve issues before crises occur.

The role requires knowledge of tenancy law and welfare benefits, strong communication skills, and the ability to work across telephone, online and face-to-face channels.

Qualifications

• GCSE English and Maths required.
• Knowledge of homelessness legislation.
• Experience in welfare benefits or private rented sector.
• Experience delivering advice in housing/homelessness contexts.

Responsibilities

• Manage a caseload to prevent homelessness and sustain tenancies.
• Provide specialist advice on tenancy law, housing legislation and welfare benefits.
• Collaborate with landlords, tenants and local authority officers to resolve housing issues.
• Deliver mediation and negotiation between landlords and tenants to avoid eviction.
• Support landlords to understand and comply with housing tenancy legislation.
• Gather, analyse and present information to assist housing decisions.
• Maintain accurate case records and performance data.

Skills

Communication skills

Advice delivery (phone/online/in‑pers)

Housing legislation knowledge

Welfare benefits knowledge

Negotiation/Mediation

Education

GCSE English and Maths

Tools

Microsoft Excel

PowerPoint

Job description

Derby City Council is seeking a CB4YS Officer to prevent homelessness by supporting landlords, tenants and partners. You will manage caseloads, deliver housing advice and mediation to sustain private rented sector tenancies, and work across Council and partners to resolve issues before crises occur.

The role requires knowledge of tenancy law and welfare benefits, strong communication skills, and the ability to work across telephone, online and face-to-face channels.