Tenancy Sustainment Officers - 37 hours and 25 hours per week - 2 permanent roles

BCP Council; Kinson; Presencial; GBP 30.000 - 36.000; Jornada completa

Descripción de la vacante

BCP Council is recruiting Tenancy Sustainment Officers to provide tailored, flexible support to residents in Kinson. The role focuses on sustaining tenancies, signposting services, improving wellbeing, and advocating for vulnerable adults within the community.

You will work across Housing and Protection teams, partnering with internal and external services, visiting clients at home, and using IT tools to manage cases while ensuring excellent customer service and timely responses.

Formación

• Experience of providing support to social housing tenants.
• Experience of partnership working with diverse backgrounds and levels.
• Empathy with tenants.
• Strong negotiation and motivational skills.
• Ability to manage time and prioritise under deadlines.
• Knowledge of welfare and benefit rights.
• Vehicle access for work.
• Able to visit clients in their own homes.

Responsabilidades

• Signposting to other specialist services and joint working with internal and external services.
• Improving health & wellbeing.
• Living safely & securely.
• Advocating.
• Assistance to understand the tenancy agreement.
• Assistance in maintaining independence and control over their lives.
• Money management.
• Positively engaging with and supporting victims and perpetrators of antisocial behaviour and tenancy breaches e.g. property condition
• Accessing opportunities locally, around learning, employment, leisure and cultural needs.
• Early intervention to prevent crisis and deterioration, improve health and general wellbeing including nutrition.
• Making a safe informed and independent choice on purchasing services, equipment and adaptations to meet their needs.

Conocimientos

Housing tenants support

Partnership working

Empathy

Negotiation skills

Time management

Welfare rights

Public housing knowledge

Vehicle access

Herramientas

MS Office

Descripción del empleo

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Tenancy Sustainment Officers - 37 hours and 25.5 hours per week - 2 permanent roles

Dynamics Position No. and Role Profile Code bcpcouncil/TP/4106/3936

Number of Positions:

2

Contract Type:

Permanent

Permanent

£33,119 Starting Salary (pro rata for part-time hours)

Working Hours:

37 and 25.5

Location:

Kinson

Closing Date:

06/11/2026

Job Category:

Housing / Property / Maintenance

Region / Division:

Business Unit:

Housing and Protection

Job Introduction

The pay range for this role will be £33,119 (pro rata for part time colleagues)

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

Are you looking for a new challenge in a successful, supportive Housing team?

Can you provide an excellent support service to BCP residents to sustain their tenancies?

Can you empower disadvantaged and vulnerable adults within your local community to develop maximum levels of independence?

If you can then please read on ...

Our Ideal Candidate will be a great team player and will have or be:

• Experience of providing support to social housing tenants
• Experience of partnership working with strong communication skills - able to do so with people from diverse backgrounds and at all levels
• Ability to empathise with tenants
• Good negotiation and motivational skills
• Ability to use initiative, prioritise work and time-manage as well as work to tight deadlines without close supervision
• Good IT Skills including MS Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of statutory and voluntary sector support services for vulnerable individuals
• Basic knowledge of public and private sector housing
• Basic knowledge of welfare and benefit rights
• Flexible and cooperative working style
• Commitment to excellent and responsive customer service and service delivery
• Access to a vehicle for work purposes
• Able to visit clients in the locality in their own homes which may involve climbing stairs

The Main Responsibilities will be:

To provide a tailored and flexible customer-focused support service through a wide range of activities:

• Signposting to other specialist services and joint working with internal and external services
• Improving health & wellbeing
• Living safely & securely
• Advocating
• Assistance to understand the tenancy agreement
• Assistanceinmaintainingindependence and control over their lives
• Money management
• Positively engaging with and supporting victims and perpetrators of antisocial behaviour and tenancy breaches e.g. property condition
• Accessing opportunities locally, around learning, employment,leisureand cultural needs
• Early intervention to prevent crisis and deterioration, improve health and general wellbeing including nutrition
• Making a safe informed and independent choice on purchasing services, equipment and adaptations to meet their needs.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK .

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce- we’re transforming how we recognise and reward our people.

Be the difference - Join an organisation that values you

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.