Tenant Engagement Lead – Housing Services

Wmjobs; Redditch; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Leave entitlements

Flexible working

Employee Assistance Program

Benefits platform access

Job summary

Bromsgrove and Redditch Councils are seeking a Tenancy Experience Officer to support housing tenant engagement across the Housing Service. You will enable tenant voices to influence service delivery and work with partners to shape improvements in the community.

The role involves coordinating tenant panels, facilitating forums, and assisting the Housing Service Improvement Board with engagement activities alongside officers and councillors.

Qualifications

• 1 year of front-facing customer service experience.
• GCSE A-C or equivalent.
• Clean UK Driving Licence and access to own vehicle.

Responsibilities

• Support the Senior Tenancy Experience Officer to develop and implement an effective tenant engagement strategy for the Housing Service, working with internal and external stakeholders.
• Organise and facilitate tenant/leaseholder panels, forums, and scrutiny groups.
• Provide support to tenants/leaseholders to enable them to be active and effective members of the Housing Service Improvement Board, sitting alongside Officers and Councillors.

Skills

Customer service

Education

GCSE A-C

Job description

Bromsgrove and Redditch Councils are seeking a Tenancy Experience Officer to support housing tenant engagement across the Housing Service. You will enable tenant voices to influence service delivery and work with partners to shape improvements in the community.

The role involves coordinating tenant panels, facilitating forums, and assisting the Housing Service Improvement Board with engagement activities alongside officers and councillors.