Housing Officer: Tenancy Support & Community Growth

BCHA; Lower Blandford St Mary; On-site; GBP 32,000 - 34,000; Full time

Job summary

BCHA is seeking a Housing Officer on a permanent full-time basis, working on-site in Bournemouth. The role focuses on proactive tenancy support, income recovery, and safeguarding residents within a not-for-profit housing organisation.

You will manage a patch of properties, build relationships with customers, and work with partners to deliver safe, well-managed homes. Training and development opportunities are available.

Qualifications

• Supports tenants to sustain their tenancies and thrive in communities.
• Knowledge of relevant tenancy legislation, regulations and policies.
• Ability to manage performance on a patch with a proactive, customer-focused approach.

Responsibilities

• Proactively manage a patch of BCHA properties.
• Be a visible and approachable presence in your patch, building relationships and identifying support needs.
• Maximise rental income by managing arrears effectively and promoting a rent-first culture.
• Support customers with financial wellbeing, including setting up payment plans.
• Manage tenancy matters including sign-ups, successions, assignments, notices, court work and evictions.
• Respond to and deter anti-social behaviour (ASB) with relevant tools and agencies.
• Oversee voids and tenancy terminations, referrals and assessments.
• Carry out regular estate inspections prioritising health and safety.
• Deliver an Intensive Housing Management service, supporting bidding and personal housing plans.

Skills

Arrears management

Tenant support

Financial inclusion

Stakeholder relationships

ASB handling

Job description

BCHA is seeking a Housing Officer on a permanent full-time basis, working on-site in Bournemouth. The role focuses on proactive tenancy support, income recovery, and safeguarding residents within a not-for-profit housing organisation.

You will manage a patch of properties, build relationships with customers, and work with partners to deliver safe, well-managed homes. Training and development opportunities are available.