Tenancy Fraud Manager

LGBT Jobs; Oldham; On-site; GBP 45,000 - 60,000; Full time

Job summary

LGBT Jobs is seeking a Tenancy Fraud Manager for our Oldham office. The role reports to the Head of Safe Neighbourhoods & Support and leads the proactive, intelligence-led tenancy fraud function across the lifecycle.

You will oversee complex investigations, drive enforcement actions, and ensure robust fraud processes with governance and quality standards. The role requires a full UK driving license and access to a vehicle for regular travel, a Level 6 qualification or higher, and ACFS

Qualifications

• Experience leading tenancy fraud, housing fraud or financial crime investigations.
• Ability to evidence investigations to evidential/legal standards.
• Strong knowledge of tenancy fraud typologies.
• Excellent customer service and communication skills.
• Proven problem-solving and decision-making abilities.
• Resilient under pressure and able to deliver sustainable outcomes.
• Experience with National Fraud Initiative or similar data matching.
• Proactive, analytical and data-driven approach.

Responsibilities

• Lead the development and delivery of the tenancy fraud function across the lifecycle.
• Oversee complex investigations and enforcement actions.
• Establish governance, quality standards, and case management oversight.
• Analyse data from multiple sources and provide insights for strategic decisions.
• Travel across operating areas to conduct investigations and build stakeholder relationships.

Skills

Investigations

Analytical ability

Customer service

Fraud knowledge

Problem solving

Decision making

Interpersonal skills

Data-driven insight

Education

Degree or equivalent

ACFS (Accredited Counter Fraud Specialist)

Tools

Data matching tools

CRM systems

Job description

Reporting to Head of Safe Neighbourhoods & Support

Requires experience leading tenancy fraud investigations

Essential to hold a full UK driving licence and have access to a vehicle

Educated to Level 6 (Degree or equivalent) or higher

Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)

We have a new opportunity for a Tenancy Fraud Manager to join our team in Oldham on a full-time, permanent basis.

Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle.

Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them.

You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively.

Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level.

As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle.

You will also be able to demonstrate the following essential criteria:

• Experience of conducting or overseeing investigations to evidential / legal standards.
• Proven experience leading tenancy fraud, housing fraud or financial crime investigations
• Strong knowledge of tenancy fraud typologies
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Strong analytical capability using data and intelligence to identify fraud patterns
• Experience working with National Fraud Initiative, data matching tools and CRM systems.
• Educated to Level 6 (Degree or equivalent) or higher.
• Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)