Tenancy Fraud Manager

The Guinness Partnership; Oldham; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Guinness Partnership in Oldham is seeking a Tenancy Fraud Manager to lead our tenancy fraud function on a full-time, permanent basis.

You will drive proactive, intelligence-led investigations across the tenancy lifecycle, collaborating with allocations, tenancy management, customer services and legal, and ensuring enforcement where appropriate.

Regular travel across operating areas is required; a full UK driving licence and access to your own vehicle are essential.

Qualifications

• Experience leading tenancy fraud or housing fraud investigations.
• Strong knowledge of tenancy fraud typologies.
• Excellent customer service and interpersonal skills.
• Data analysis ability to identify fraud patterns.
• Willingness to travel and build stakeholder relationships.

Responsibilities

• Lead the development and delivery of the tenancy fraud function.
• Oversee investigations to enforcement action.
• Analyse trends and produce reports for senior leadership.
• Establish governance frameworks and quality standards.

Skills

Investigations leadership

Stakeholder engagement

Analytical skills

Communication skills

Problem-solving

Education

Degree or equivalent

ACFS accreditation

Tools

National Fraud Initiative

Data matching tools

CRM systems

Job description

Job Description

We have a new opportunity for a Tenancy Fraud Manager to join our team in Oldham on a full-time, permanent basis.

Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle.

Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them.

You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively.

Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level.

As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle.

You will also be able to demonstrate the following essential criteria

• Experience of conducting or overseeing investigations to evidential / legal standards.


• Proven experience leading tenancy fraud, housing fraud or financial crime investigations


• Strong knowledge of tenancy fraud typologies


• Excellent customer service delivery, demonstrating good communication and interpersonal skills.


• Proven problem-solving and decision-making skills.


• Resilient and able to deal with challenging situations and deliver sustainable outcomes.


• Strong analytical capability using data and intelligence to identify fraud patterns


• Experience working with National Fraud Initiative, data matching tools and CRM systems.

Essential Qualifications Required

• Educated to Level 6 (Degree or equivalent) or higher.


• Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.